Returning items

All purchases made on this website can be returned for an exchange provided the return slip corresponds to the registered purchaser within 30 days of delivery. (Christmas gifts can be exchanged or refunded until January 10th). Please assist us by indicating the reason for the return or exchange on the returns form found at the bottom of your packing slip.

We will refund or credit the value of the item and any taxes charged within 6 days of us receiving it. Shipping charges are non-refundable, however, if the return is a result of our error, we will of course refund the shipping as well.

Items purchased through www.trollbeads.com are subject to a 2-year warrantee (due to Danish retailer laws) against defect and will be exchanged within this period of time. This means that you can return products which have faults or imperfections within two years from the date of purchase, given that these are not caused by improper use of the product.

Please pack your order, enclose the returns form and place it in a protective envelope/package. We recommend insurance for safe arrival.

Mail it to:

Trollbeads A/S
Toldbodgade 13
DK-1253 Copenhagen K
Denmark

If you wish to exchange an item purchased from a retailer, you will need to contact the retailer where the purchase was made or alternatively the distributor in your country.

If you have any questions, please feel free to call us at +45 33 93 60 93 or mail to info@trollbeads.com

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